At David Wright Chiropractic we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable laws.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information.

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Contact Details

David Wright Chiropractic
Shop 4 / 155 High Street
Belmont VIC 3216

Phone: (03) 5241 9876
Email: Welcome@dwchiro.com.au

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What Information We Collect

We collect personal information necessary to provide chiropractic care and manage our practice, including:

• Name, address, phone number, and email address

• Date of birth

• Emergency contact details

• Health information including medical history, symptoms, and treatment notes

• Medicare, private health insurance, WorkCover, or TAC details where relevant

• Payment and billing information

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How We Collect Information

We collect information directly from you when you:

• Book an appointment

• Complete intake or consent forms

• Attend consultations

• Contact us by phone, email, or online forms

• Provide information during your care

We may also receive information from other healthcare providers with your consent or where required by law.

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Why We Collect Information

We collect and use your information to:

• Provide chiropractic assessment and treatment

• Maintain accurate clinical records

• Communicate with you about appointments and care

• Process payments and health fund claims

• Meet legal and professional obligations

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Storage and Security

Patient records are stored securely using Cliniko practice management software and other secure systems used by our clinic.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

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Disclosure of Information

We may disclose your information only where necessary:

• To other healthcare providers involved in your care (with consent)

• To Medicare, insurers, TAC, or WorkCover where applicable

• If required by law

We do not sell or misuse personal information.

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Access and Correction

You may request access to your personal information or request corrections if it is inaccurate.

Requests must be made in writing using the contact details above. We may require identification before releasing information.

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Complaints

If you believe your privacy has been breached, please contact us. We will review and respond to your complaint.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.

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Effective Date: 17 June 2026